The whole process was very smooth for funding. Everyone always answered any questions I had as quickly as possible and if they didn’t know the answer they found out and got back with me quickly. Everyone on my loan was amazing!
I would rate the overall experience an 8-10, no ones perfect. Jordan was very pleasant, attentive and communicative. My only criticism would be she didn't follow up personally after the closing. Following up and showing continued interest helps ensure customer satisfaction. Yes I did receive an automated text and email but that's not the same as a phone call. A quick how did everything go, do you have any questions and thank you for your business is all I am suggesting.
On another note, there seemed to be some communication issues in the processing dept, there were several things that were provided to one person but then were asked for again by some one else. Also the day of closing had to be pushed to a later time because they were still trying to prepare the final numbers. I was just in limbo waiting around and then had to rush a bit to go to the bank and then to the attorneys office to sign the documents. I would have preferred a notary signing agent just come to my home as I have done in the past.
I hope you find this feedback helpful, I would use your services again.
Cutler Bay, FL
I love that your team worked in a timely manner and quickly. Everything was upfront and transparent. I also love the constant communication between us. When we were unable to reach you, your response time was usually within an hour whether by phone call or text.
We will definitely work with you again. Thank you for all your hard work you and your team did for us.
Jordan made the entire process so very seamless. We have bought 3 house in 5 years and this was the easiest most positive experience we have had. We are looking forward to working with Jordan in the future.
Jordan is PHENOMENAL! She helped us navigate this process from A to Z and made herself available whenever we had questions. We closed our home in 3 weeks and it was extremely smooth! I cannot recommend Jordan, NFM, and her team enough! Outstanding customer service!!!!
Lake Mary, FL