I appreciate that Jessica Uphoff took the time to meet with me & asked about my needs. She listened, asked questions, then provided me with options. Her warm & straight forward demeanor is refreshing. I also liked the fact that each person in her team that worked with me took the time to introduce themselves via video and or phone. That warm transfer and introduction made it easier to reach out to them if I had any questions or concerns in every step of the process. Oliver Leo, did a wonderful job explaining & presenting the breakdown of my refinance. He also took time to answer my questions & clarified any concerns. Ann Lopez did a great job to make sure I had all the documents that is needed to keep my refinance moving forward. Thank you to everyone for all your help to make my refinance as easy as possible.
Patricia Rosario Maynard
Smart and always available
Ann Lopez and Caleb Downs were both very helpful and answered all of my questions about the lending process. The only frustrating thing was the issue with my out of state bank but thankfully that did not stop the process for being as smooth as it was. I will definitely learn from those issues so that the next time I buy a house, I will be fully prepared with no issues.
Very knowledgeable, laid out several options for usb to help us make the best possible decision. Always on time with deadlines, and willing to run a few more scenarios when we asked.
Steven B. McMahon
Branch Manager / Senior Loan OriginatorNMLS# 174999 | 720-225-2720