COVID-19 has shaken up most people’s lives and plans in a way many have never experienced before. If you were planning on selling, buying, or refinancing a home before COVID-19, you don’t need to put off your plans. NFM Lending is continuously adapting to market and industry changes to best serve you and your family. Read on to find out how NFM Lending can serve clients virtually.
NFM Lending’s ongoing initiative to reduce paper usage has moved us toward a virtual experience, for those who want one, even prior to the pandemic. Almost every step of the mortgage application process can be done electronically, making the process more efficient for everyone involved. Loan applications can be completed online, as can the list of documents needed to move the loan forward. All documents can also be submitted safely through our Secure Document Upload (SDU) at your convenience using the device of your choice. For forms that require a signature, you have the option to review and sign them electronically. Though final closing documents need to be signed in front of a notary, we will let you know prior to closing so you can make arrangements with a notary and your title company.
Regardless of environmental conditions, going through the mortgage or refinance process can be a daunting experience if you’re not fully informed. We have the ability to provide real-time electronic updates so you’re never in the dark about your loan. If you ever have questions about what’s going on, our loan originators and operations professionals are dedicated to answering questions and guiding you through the process. Whether you need a phone call, email, a quick text, or even a video call, NFM is here for you. Our staff is working remotely during this time, but still fully available to assist. We remain committed to ensuring you have an experience that’s as smooth as possible.
Even though there have been changes to the way we all normally do things, our mission to provide excellent service remains the same. The processes to purchase, sell, and refinance a home now may be a bit different, but they are still very doable. The technology available today will help minimize the challenges we’re facing during this pandemic. Together we will improvise, adapt, and overcome.