James has been a loan originator with the Sandell Team for 2 years and has gained a firm knowledge of the mortgage business. Before joining the industry, he won multiple awards for his outstanding customer service while working in banking. His strong foundation in customer service and excellent communication skills ensure he will be there for you through every step of the loan closing process. James prides himself on going great lengths to make sure his buyer’s loan closes on time. He will do everything in his ability to give you a smooth, stress-free home buying experience.
James was born and raised in the west valley and loves representing his state by cheering on both the Diamondbacks and the Cardinals with his fiancé, Alyssa.
Reviewed by Guillermo F H, Overgaard, AZ
"James Serrano was always proactive in sending us information and loan status before we even asked how things were going. Very greatful for that. He was always available at by email, phone and text any time throughout the home buying process. He really made the home buying process smooth and stress free. His knowledge, customer service and professionalism were very much appreciated. Thank you James!"
Reviewed by Jason S, Phoenix, AZ
"James kept me updated throughout the transaction as he always has. He is very knowledgeable on the financing side of the transaction. I will always use and refer James and NFM Lending. "
Reviewed by Veronica C, Tolleson, AZ
Reviewed by Andrew O, Glendale, AZ
"They did an excellent job! They made the process easy and fast. I would definitely used them again! Thank you so much for helping buy my first home in Az! "
Reviewed by Linda B, Peoria, AZ
"Great service, great communication! "
Reviewed by Ricardo L, Tolleson, AZ
"James was awesome throughout the process of our house being built. Two months into our home being built I had a change in employment and thought that we wouldn’t qualify. James thought out the whole process was confident he would do everything he could to help us with us qualifying and sure enough 5 months later here we are in our new home. Thank you for everything James!"
Here are some useful links to get you started in the loan process.
Our mortgage calculators can be used to estimate how much your monthly mortgage payments will be, see if you will save by refinancing your mortgage, or to find out how much house you can afford.
Found a good home at a great price that just needs a little work? Own a home that could use some upgrades? The 203(k) loan may be the program for you.
Applying for a loan? You may be asked to provide some of the documents on this list during the loan application. Get these items in asap to help speed up your loan process.
Confused with the complicated mortgage lingo? Here is a list of commonly used terms that may help you understand better as you speak with realtors and loan officers.
Ready to Refinance
Are you considering refinancing your home? Before you begin the process, you should evaluate your options and personal finances. This guide will help.
Home Buyer's Checklist
When house hunting, it is easy to forget or confuse the different features of the many houses you will see. Here is a checklist to assist in finding the perfect home for you.
Here are some helpful hints and a detailed timeline to prepare your family for one of the most exciting times of your life - moving day.
Saving to Buy a Home
Saving for a home is a tremendous task that requires dedication and thought. Here are some helpful hints and tips on how to save for your down payment.
James R. Serrano