James has been a loan originator with the Sandell Team for 2 years and has gained a firm knowledge of the mortgage business. Before joining the industry, he won multiple awards for his outstanding customer service while working in banking. His strong foundation in customer service and excellent communication skills ensure he will be there for you through every step of the loan closing process. James prides himself on going great lengths to make sure his buyer’s loan closes on time. He will do everything in his ability to give you a smooth, stress-free home buying experience.
James was born and raised in the west valley and loves representing his state by cheering on both the Diamondbacks and the Cardinals with his fiancé, Alyssa.
Reviewed by Jim L, Glendale, AZ
"Very easy process, no glitches, James was great"
Reviewed by Alexander R, Glendale, AZ
"Working with NFM and James was very easy and enjoyable. They kept me looped in every step of the way and were transparent on the loan as well as well as anything needed to set-up the loan. No complaints, great job!"
Reviewed by Carlos M, Buckeye, AZ
"James is an amazing Loan officer. He not only picks up the phone whe you call him but more importantly he 9/10 times he has already beat me and called me to give me the updates. I am a Realtor and only use him as my lender! Thanks for making my 1st purchase a smooth and easy process James!"
Reviewed by Olav D, Surprise, AZ
"We were told by another lender we would not get approved much less make through underwriting. We had an unusual situation with our loan and James was confident, encouraging and on top of things throughout the entire process. He made this such a seamless and easy transaction. "
Reviewed by George B, Phoenix, AZ
"James was pleasant to work with, made me feel like like my loan application was top priority and kept me up to date throughout the loan process. I would definitely refer James to friends and family. "
Reviewed by Alisa M, Tolleson, AZ
"Very helpful throughout the process. Always available if I had questions regarding the process."
Here are some useful links to get you started in the loan process.
Our mortgage calculators can be used to estimate how much your monthly mortgage payments will be, see if you will save by refinancing your mortgage, or to find out how much house you can afford.
Found a good home at a great price that just needs a little work? Own a home that could use some upgrades? The 203(k) loan may be the program for you.
Applying for a loan? You may be asked to provide some of the documents on this list during the loan application. Get these items in asap to help speed up your loan process.
Confused with the complicated mortgage lingo? Here is a list of commonly used terms that may help you understand better as you speak with realtors and loan officers.
Ready to Refinance
Are you considering refinancing your home? Before you begin the process, you should evaluate your options and personal finances. This guide will help.
Home Buyer's Checklist
When house hunting, it is easy to forget or confuse the different features of the many houses you will see. Here is a checklist to assist in finding the perfect home for you.
Here are some helpful hints and a detailed timeline to prepare your family for one of the most exciting times of your life - moving day.
Saving to Buy a Home
Saving for a home is a tremendous task that requires dedication and thought. Here are some helpful hints and tips on how to save for your down payment.
James R. Serrano
Mortgage Loan Originator