NFM also enables our customers to receive, review, and sign their disclosure documents electronically, without requiring person-to-person interaction, or receiving and sending paper documents. Most of our customers already complete loan applications and loan disclosure steps electronically. Customers can use their preferred access to the internet.
Ahead of the loan closing process, NFM customers are also able to review all closing documents, electronically at their convenience, and communicate with their loan originator remotely. This process minimizes the person-to-person interactions that are necessary to review and finalize documents ahead of the loan closing. The final closing process requires that certain documents are signed in the presence of a notary. NFM customers have ample time to coordinate the time and place of the final document signing, and arrange their preferred signing setting with the title, closing or escrow company depending on the jurisdiction.
To support the entire loan origination process, NFM has implemented electronic means to provide real-time updates to our customers and to our referral partners using our customer relationship management (CRM) system with informative emails and mobile phone text messages.
Lastly and more importantly, our customer communication is supported by technology-enabled team members, that have been fully empowered to work remotely, electronically, and securely, minimizing the risk of any potential disruptions due to geographic or location-specific restrictions.